Privacy Policy

Smith Kelland Limited (‘we’, ‘us’, ‘our’) is committed to protecting and respecting your privacy. We strive to protect the security of information which you provide to us, and use up-to-date measures to provide such security.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This Privacy Policy explains how we use the personal information we collect about you when you use our website  www.smithkelland.com

It also explains how we keep your information secure.

By using our website, you are agreeing to be bound by this Privacy Policy.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you make an enquiry via the Contact Form.

What information do we collect from you?

The personal information we collect includes identifying information such as your name, email address and also non-identifying information such as your IP address and the device on which you are browsing the website. You may also potentially send other personal information to us, should you choose to include this via the ‘Message’ field within the Contact Form, via email or over the phone.

Why do we collect this information?

We collect your information to:

  • Process and respond to any enquiries you have made with us about our services
  • Carry out our obligations arising from any contracts entered into by you and us
  • Notify you of changes to our services
  • Send you communication which you have requested
  • Personalise your repeat visits to our website.

What do we do with your information?

Your personal information is stored on highly-secure external databases that are only accessible by the appropriate staff from our web development agency.

When you give us personal information, we take steps to ensure that it’s treated securely.  Any sensitive information is protected and processed via SSL encryption.

Nothing is ever guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.  Once we receive your information, we make our best effort to ensure its security on our systems.

How long do we keep hold of your information?

We will only hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any contract you hold with us.

Who might we share your information with?

We will not share your information with third parties.

Cookies

Cookies are small data files which are sent to your web browser and stored electronically. They act as your personal identity online. This information is used by us to track visitors to our website and to compile statistical reports on website activity.  You can set your browser not to accept cookies and this website tells you how to remove cookies from your browser.

What cookies are used on our websites?

Google Analytics
We use Google Analytics to track visitors to our website.  For example, it allows us to view data on what pages are the most viewed (or not so viewed) on the website.  These insights then allow us to make improvements that will improve your online browsing experience.  Whilst Google Analytics allows us to track your progress through our site we are not able to track you directly – only that an unidentified user has accessed content.

Visit Google’s website for information on opting out of services and changing your privacy settings.

JotForm
We use JotForm for our online form submissions.  All form submissions are submitted to a secure database.  None of your details are shared with any third parties, and we will never add your contact details to a mailing list.

Visit JotForm’s website for information on their privacy policies.

Other websites
Our website may contain links to websites operated by third parties.  We have no control over such third-party websites and accordingly cannot be responsible for the protection and privacy of any personal information that you may provide while visiting such websites. You should exercise caution and look at the privacy statement applicable to the website in question.

How can I access and update the information you hold about me?

You have the right to ask for a copy of the information that we hold about you under the Data Protection Act (2018) and the UK General Data Protection Regulation. If you want to make such a request, or if you believe that any information that we hold about you is incorrect or incomplete, please visit our Contact page to get in touch via your preferred method. We will promptly correct any information found to be incorrect.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this web page.  This Privacy Policy was last updated in January 2025.

How to contact us

If you have any queries about this Privacy Policy or the data we hold on you, please visit our Contact page to get in touch via your preferred method.